Case studies from healthcare and AI, outcome first

You go to an urgent care, sign forms you don't read, see a doctor for 5 minutes, and then get charged $1,000. Patient billing must be more transparent.

Embracing the future, and not just for the future's sake: a one-day hackathon prototype that let patients talk their way to a doctor, won first place out of 20+ teams, and became the basis for PlushCare's AI self-service booking.

Researched and launched a chronic care pathway within a product primarily focused on urgent care needs.

As the sole product designer at Integris, later bought by OneTrust and repackaged as its DataDiscovery product, I shaped how companies find and protect personal data with machine learning.

Designed five zero-to-one AI products for hospital supply chain, from computer vision that captures supplies as they're opened in the operating room to the item data that makes substitutions and recalls safe.

A take-home and presentation from an interview loop at MedScout: design the first draft of activity tracking, so reps can log what they do with target accounts and managers can see how their territory is worked.

A live design exercise from an interview loop at HealthSherpa: design an easy way for customers of a fintech app to connect 30+ banking, accounting and payroll integrations from anywhere in the product.

Before a single Rivian vehicle hit the streets, I designed the post-purchase confirmation and the insurance flow that followed it: one quote for the vehicle, the home and the adventures, without leaving checkout.